Requisition Number: 2021-09-03007-0160-002
Job Title: Desktop Engineer
City: New York
Shift: Monday - Friday; 9:30 AM - 5:30 PM
Simpson Thacher & Bartlett LLP is a leading global law firm with offices in New York, Beijing, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Tokyo and Washington, D.C. Established in 1884, the Firm currently has more than 850 lawyers. On a world-wide basis, the Firm provides coordinated legal advice on the largest and most complex corporate transactions and litigation matters in industries which include financial services, insurance, power and natural resources, consumer products, services, technology, telecommunications, media, pharmaceuticals and healthcare industries. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.
The Desktop Engineer is responsible for providing escalation user support, acting as liaison to the User Support Team, documenting desktop related procedures and managing special user configurations. This role will support the management platforms of computer backups, remote support and tracking software. They will also be responsible for helping the team with the firms computer administration with SCCM and application packaging.
Provide software support, installation and troubleshooting for Microsoft Office, Google Chrome, Citrix and other Firm applications, servers and administrative systems
Assist user support Help Desk with escalated incident resolution and general troubleshooting; respond to incoming calls, pages, and/or e-mails regarding desktop problems for end users and implement corrective solutions
Troubleshoot software and OS related issues with minimal direction, engaging necessary support and escalating system issues as appropriate for NY and branch offices
Ensure adherence and compliance to IT processes and standards as they pertain to users’ workflow in Finance, MCO, Records, Litigation Support
Test new configurations, software and packages for images and/or deployments, consulting with users and cross-functional teams on hardware and system specifications
Maintain documentation on special user configurations
Manage and support laptop backup software through Code42. Including troubleshooting user issues and upgrading the backend infrastructure
Package basic applications for distribution
Accurately document instances in order to establish guidelines and procedures to assist user support in effectively resolving user issues; source and implement troubleshooting utilities/tools as needed
Manage and support the remote control tools (Beyond Trust) used by IT to manage desktops, laptops and home computers
Manage and support the laptop tracking software (Absolute) and as necessary lock down lost or stolen laptops to prevent data loss
Help with the management of firm computers using SCCM (Config Manager), building Collections; setting Deployments and participate in discussions to make workflows and processes better and faster.
Be willing and open to learning new technologies and bring new ideas to the firm
Must be available remotely during off hours as needed
4 to 6 years of relevant experience required
Ability to effectively present information verbally and in writing
Basic math skills: addition, subtraction, multiplication, division
Demonstrated mastery of desktop applications and management tools
Knowledge of and experience with Windows desktop and server operating systems
Knowledge of and experience with Active Directory administration
Knowledge of SCCM and PC imaging
Strong technical and analytical skills
Ability to identify, communicate and escalate system issues and trends as appropriate
Experience in a large corporate multi-domain/multi-site organization preferred
Associate’s degree or 2 years college courses or equivalent years of work experience required
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.