Requisition Number: 2021-09-03083-0160-002
Job Title: ServiceNow Administrator
City: New York
State: NY
Shift: Monday-Friday; 9:30 - 5:30
Hours: 35

Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.

ServiceNow Administrator

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Description/Job Summary

The ServiceNow Administrator coordinates software application testing, configuration, installation and quality assurance to ensure smooth, stable and timely deployment of new software and updates to existing applications.

Responsibilities/Duties

  • Provide support to end-users of ServiceNow, including internal IT customers
  • Provide day-to-day support and maintenance work. Coordinate support and development efforts
  • Administer capabilities to configure ServiceNow to align with IT Service Management policies, processess, and procedures
  • Monitor the health, usage, and compliance of ServiceNow, as well as process automation, and configure notifications
  • Perform upgrades, maintain and manipulate data between ServiceNow and other systems
  • Design, develop, build, and customize the ServiceNow platform
  • Administrate workflows in the software
  • Implement new add-ons, system integrations , and process automation
  • Maintenance, support, problem resolution, and system testing
  • Create dashboards and reports on defined measures, metrics, and key performance indicators
  • Create alerts and notifications using email or other messaging capabilities within the platform
  • Responsible for documenting and implementing detailed plans for ensuring configuration controls
  • Gather feedback for opportunities for system improvements
  • Perform other duties as assigned

Required Skills

  • 3+ years related experience
  • ServiceNow administrator certification or other servicenow certification
  • ITIL foundations v3 certification or course

Preferred Skills

  • Experience with JavaScript, XML, or HTML

Required Education

  • Bachelor’s degree

Preferred Education

  • Familiarity with agile methodology
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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.