Requisition Number: 2022-03-01540-0174-001
Job Title: Legal Technology Product Analyst
City: New York
State: NY
Shift: Monday - Friday; 9:00 AM - 6:00 PM
Hours: 40

Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.

Legal Technology Product Analyst

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Description/Job Summary

The Legal Technology Product Analyst will serve as the primary point-person for specific legal practice technology solutions and serve as a liaison between  attorneys, clients, and the vendor(s).  The Legal Technology Product Analyst must learn and be fully versed in these platforms so that they can conduct demos, create and maintain training/user guides, and provide trainings.  This is a vendor management and client-facing role so they must have outstanding communication, presentation skills in addition to sound technical skills and be customer service oriented.  As needed, the Legal Technology Product Analyst will also provide attorneys and paralegals across the Firm with technical advice and support in connection to other practice technologies.

Responsibilities/Duties

  • Prepare product presentations and conduct product demos for lawyers and clients
  • Create user guides and other training documentation, provide product trainings, and draft regular communication to promote awareness and adoption around the products
  • Coordinate on-boarding process of legal teams, clients and vendor and provide on-going support to legal teams and clients using the platform
  • Track technical issues, provide first-line support and escalate to vendors as necessary to ensure resolution
  • Work with vendors to implement feature requests
  • Monitor product usage and gather product feedback from users
  • Support repositories for content collaboration among different parties
  • Liaise between the legal teams, vendors and other Firm support teams to ensure support of practice-specific systems
  • If products involve subscription pricing arrangements, administer all aspects of such client engagements, including coordinating client invoicing with legal teams and the Finance Department
  • Administer, support and monitor due diligence document review platforms
  • Administer, support and monitor document automation solutions
  • Create and administer matter-specific case management databases
  • Support task management solutions
  • Report daily activities as directed
  • Perform other practice support duties as assigned

Required Skills

  • Project management skills with ability to multi-task among multiple time-sensitive matters
  • Ability to effectively present information verbally and in writing
  • Ability to maintain strict confidentiality at all times
  • Work effectively across work groups and assist in the coordination of information and take leadership when appropriate
  • Adapt well to changing priorities and maintain composure during stressful situations due to workload and/or deadlines
  • Ability to respond to situations as they arise with minimal supervision
  • Strong vendor management skills
  • Strong troubleshooting and problem-solving skills
  • Critical thinking
  • Attention to detail

Required Experience

  • Minimum of five years of relevant experience required
  • Experience working both independently and in a team oriented, collaborative environment
  • Working knowledge of Closing Folders, eBrevia, and HighQ
  • Microsoft 365 experience (i.e. Teams, Sharepoint, Power Automate, Power Apps)

Preferred Experience

  • Power BI or Tableau design skills preferred

Required Education

  • Bachelor’s degree is required
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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.