Requisition Number: 2023-01-03089-0160-001
Job Title: Messaging Specialist
City: New York
Shift: Monday-Friday; 9:30 AM-5:30 PM
Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.
The Messaging Specialist provides internal IT support for email client related issues. The candidate will be providing Level 2 support for Outlook configuration, mobile devices connected to the Firms mobile device management systems as well as troubleshooting SMTP issues between STB and its clients. The candidate will also create and document issue resolution documentation to be shared with the support desk. This position is part of the Mail Admin group and the candidate will interact with all teams in the IT Department.
Troubleshoot issues with Outlook and connected applications
Assist in setting up mobile devices (iOS and Android) on MobileIron and Intune
Investigate mobile device issues including enrollment in the MDM’s , app installation and functionality of installed applications
Provide offboarding services such as exporting email and contact data to PST’s
Perform administrative functions such as creating shared mailboxes and managing group memberships
Assist the litigation team with litigation requests
Work with other technology teams on meeting their project goals, when required
Maintain and manage SMTP gateways
Enforce policies and follow best practices relating to email retention and security
Perform other duties as assigned
Excellent written and verbal communication skills
Experience configuring and troubleshooting Outlook 2016\2019 and O365
Experience with setting up iOS and Android devices on MDM’s, preferably MobileIron and Intune
Knowledge of SMTP and the role of email gateways
Eager and enthusiastic learner
Ability to troubleshoot mail routing issues
Organized and comfortable working under pressure and against tight deadlines
Bachelor’s degree or equivalent experience
Previous experience working in a law firm environment is preferred
The estimated base salary range for this position is $80k to $90k at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.