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The Knowledge Department’s mission is to improve client value, efficiency and professional satisfaction by streamlining processes, capturing and leveraging the Firm’s knowledge by turning matter data into useful insights, and helping lawyers find documents and information faster.  

The Knowledge Specialist is a central part of the team responsible for supporting the day-to-day administration and management of the Firm’s Knowledge resources for the Practice Group, including the practice intelligence system, intranet site, and knowledge bank.  The Knowledge Specialist will work closely with the KM Lawyer and the Knowledge Resources Lawyer to support efforts to capture and maintain client and matter profiles in the Firm’s experience management solution. In addition, the Knowledge Specialist will be responsible for organizing and managing the Practice Group’s knowledge repositories to make precedents and know-how available, organized and searchable.   

• Continuously build substantive knowledge of the Practice Group to identify opportunities to improve and/or add to the supported Knowledge solutions and resources
• Develop working knowledge of the content and configuration of the practice intelligence system (i.e.Litera Foundation Firm Intelligence Platform) and integrated data sources
• Configure profiles and reports in the practice intelligence system
• Assist the KM Lawyer(s) in assigning and monitoring progress on collecting client and matter profiles from attorneys in the practice intelligence system, including maintaining a system and process for tracking and reporting on missing profiles
• Build, update and maintain Knowledge content on the Practice Group’s intranet site including sharing news, articles, training materials or other relevant information
• Upload attorney know-how and work product into a variety of environments including SharePoint and the document management system (i.e. iManage Work)
• Work with the KM Lawyer(s) to create practice specific training materials and serve as a resource to attorneys for training and assistance with accessing and utilizing Knowledge solutions and resources
• Assist with development and implementation of communication strategies for the Practice Group’s knowledge management initiatives (e.g., drafting practice group newsletter, intranet posts).
• Prepare and analyze metrics reports to inform support and adoption strategies and roadmap decisions for the Practice Group’s Knowledge solutions and resources
• Support the KM Lawyer(s) for the Practice in managing knowledge management initiatives including capturing next steps, coordinating meetings and preparing deliverables
• Ensure that all work being performed follows sound knowledge management and information governance practices
• Support special projects and perform other duties as may be assigned by the Chief Knowledge & Innovation Officer, Director of Knowledge Management or Knowledge Resources Lawyer.

• A minimum of 3 to 5 years of relevant experience required; law firm Knowledge Management preferred
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel
• Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
• Excellent project management skills with the ability to manage multiple time-sensitive matters in a fast-paced environment and keep projects moving forward at own initiative
• Working knowledge of SharePoint, iManage, Foundation, enterprise search is desirable
• Strong technical skills and aptitude
• Strong understanding of business processes and the ability to define solutions to support and improve those processes
• Sound judgment with respect to confidential and sensitive information

• Familiarity with audio/video tools such as Camtasia for creating training materials is desirable
• Advanced knowledge of Word, PowerPoint, and Excel is desirable

• Bachelor’s degree is required

Salary Information

The estimated base salary range for this position is $75k to $90k at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.