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The Collections Coordinator is responsible for working with Partners and clients in the monitoring, handling, tracking and collection of invoices and all matters relating to Firm’s accounts receivable.

• Monitor and track accounts receivable, review information for accuracy and ensure that all relevant information is correct and in accordance with departmental and Firm policies and guidelines
• Work with Partners in the management of their accounts receivable, keeping them abreast of potential collection issues
• Maintain contact with key personnel to resolve discrepancies and ensure prompt payment
• Work cooperatively with the billing department to resolve issues with invoices submitted electronically
• Research and analyze collection issues, coordinate with appropriate personnel to identify and resolve further aging of delinquent balances; contact clients according to Firm policy regarding accounts
• Research and respond to inquiries and assist with resolutions in a timely manner
• Perform analysis, identify and help to resolve exposures and issues, communicate findings to manager
• Attend Partner meetings and weekly management meeting to review collection comments; review and update comments for reports distributed to Partners
• Provide back up to the cash application process
• Assist with special projects as needed
• Perform other duties as assigned

• Ability to effectively present information verbally and in writing
• Basic math skills: addition, subtraction, multiplication, division
• Proficiency in MS Word and Excel
• Familiarity with ARCS Collection Software or similar professional collection software
• Strong attention to detail
• Ability to maintain relationships with internal and external clients and effectively address concerns
• Excellent analytical and problem solving skills
• Strong initiative and critical judgment skills with the ability to plan and complete daily activities with minimal direction
• Can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment
• Flexibility to adapt to all work situations and work varied hours

• 1 to 4 years of collection experience in a professional services organization required

• Experience in a large law firm preferred

• High School diploma or GED equivalent

Salary Information

The estimated base salary range for this position is $65k to $80k at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.