Requisition Number: 2023-08-03091-0160-001
Job Title: Manager, Office Technology Support - D.C.
Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has more than 1,000 lawyers. Headquartered in New York with offices in Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.
The Manager, Office Technology Support is responsible for providing comprehensive, operational and strategic IT service to the Washington, D.C. office. Due to the nature of the role, the team is currently requiring on-site presence four days per week.
Manage and support all aspects of the IT function within the D.C. office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc.
With an emphasis on customer service excellence, maintain a high level of support for all users in D.C., paying particular attention to the needs and requirements of the office’s VIPs ensuring they are fully supported by the IT function.
Work with the Global OTS teams to ensure any VIP related incidents are continually updated and handled efficiently and to the highest standard.
Use innovation and technology to help solve problems and improve the performance of the department, contribute to global initiatives and help to manage those initiatives within D.C.
Manage local vendors and their contracts as required to help resolve issues and ensure service delivery goals and deadlines are met.
Ensure end user IT products and services are delivered on time, working with various departments within IT to ensure that deployments are well executed and understood.
Provide appropriate reports of IT service issues to Global IT leaders and the Director of Administration-D.C..
Collaborate with global teams and other IT Departments where required to deliver a secure, evolving and reliable IT experience for all users.
Work with the global IT Training department to ensure local training requirements are met and delivered, having the local team provide training for VIPs where requested and appropriate.
Review analytics from ServiceNow to help review processes and procedures and identify trends that need action, training or further investigation.
Assist where required in the design and delivery of projects in D.C. where IT Services are required or impacted.
Act as point of escalation for D.C. and assist with incidents, changes, problems and requests as required, prioritizing all appropriately.
Manage the D.C. office inventory of IT equipment, including determining purchasing needs.
Coordinate of the OTS budget within D.C. for the yearly budget review.
Manage and maintain consistent oversight of OTS budget within D.C. to ensure compliance.
Comply with firm and IT policies ensuring the team understands these and adhere to them when working.
Maintain and implement the core service portfolio offered globally, recommending any changes to Senior IT leaders when required.
Keep abreast of the latest development and trends within IT and keep up to date with technological and industry updates.
Perform other duties as assigned.
Demonstrable knowledge of various telecom systems and A/V equipment.
Proven experience managing vendors.
Ability to effectively present information verbally and in writing.
Must have superior judgment and the ability to deal discreetly with confidential information.
Ability to interact well and professionally at all times with all levels and departments.
Ability to self-direct, manage multiple priorities, analyze needs, and implement solutions in a high-pressure environment.
Strong attention to detail.
Must be able to work on site in the D.C. office Monday-Friday.
Must be flexible and willing to work additional hours as needed.
At least 5 years of relevant experience with demonstrable skills as a manager.
Prior experience in a professional services environment is required; experience in a regional office of a global law firm is preferred.
At least 7 years of experience providing direct IT support to customers, preferably in a law firm.
At least 7 years of experience in configuring, installing and maintaining PC operating systems and related hardware devices.
Bachelor’s Degree required.
ITIL V4 and SDI/HDI Managerial certifications are preferred.
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.