Simpson Thacher & Bartlett LLP
Requisition Number: Manager-Hardware Remote Access-11-2018-001
Job Title: Manager-Hardware Remote Access
City: New York
State: NY
Shift: Monday-Friday; 9:30 am - 5:30 pm
Hours: 35

Simpson Thacher & Bartlett LLP is a leading global law firm with offices in New York, Beijing, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Seoul, Tokyo and Washington, D.C. Established in 1884, the Firm currently has more than 850 lawyers. On a world-wide basis, the Firm provides coordinated legal advice on the largest and most complex corporate transactions and litigation matters in industries which include financial services, insurance, power and natural resources, consumer products, services, technology, telecommunications, media, pharmaceuticals and healthcare industries. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.

Manager-Hardware Remote Access

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Description/Job Summary

The Manager, Hardware/Remote Access is responsible for managing the day-to-day operations of the Hardware , Laptop Support groups providing hardware support services for a global multi-site, 24/7 operational environment.  This role will work closely with the Manager, Desktop Services supporting over 1,200 users and will support other IT teams, internal clients and 3rd party vendors with related technologies, system rollouts, maintenance and equipment.  


  • Plan, organize, direct and evaluate operations of the Firm’s Hardware and Laptop Support groups
  • Monitor and maintain PCs, laptops, air cards, USB keys and any/all peripheral equipment
  • Develop and implement policies and procedures for procurement, installation and life-cycle maintenance of firm IT hardware and software
  • Meet with managers to discuss system requirements and specifications to ensure equipment meets Firm’s requirements
  • Build and maintain vendor relationships, manage purchases, maintain accurate inventory, and oversee upgrades, maintenance and replacement of equipment
  • Provide on-site support of escalated hardware and network connectivity issues as appropriate; communicate relevant information to teams for effective and timely resolutions
  • Serve as primary point of contact for the Firm’s telephone, hardware and remote access services; collaborate with various departments teams within IT and throughout the Firm
  • Oversee new user voice mail setup, password resets and voice mail removal for departed employees across all branches
  • Work with teams to support PBX system administration (i.e. trace trunks, onsite vendor assistance re: troubleshooting and repairs)
  • Perform supervisory responsibilities such as hiring, evaluating job performance, coaching, corrective action, training and yearly performance evaluations of assigned staff
  • Develop cost estimates and assist with preparation of the annual budget
  • Keep abreast ofcutting-edge technology, industry trends and best practices
  • Participate in system testing activities and recommendations; communicate and report issues, project status and results accordingly
  • Provide on-call support for escalations, service and/or staffing issues during off-peak hours
  • Must be flexible to work additional hours when needed
  • Must be available to travel to U.S. and non-U.S. locations as needed
  • Perform other duties as assigned

Required Skills

  • 4 to 6 years of relevant experience required
  • Experience managing multiple groups and large projects
  • Demonstrated professional, positive, and approachable attitude/demeanor and discretion
  • Demonstrated sensitivity in handling confidential information
  • Ability to effectively communicate verbally and in writing and present information to individuals and groups
  • Must have strong interpersonal and communication skills with the ability to interact positively with peers, managers, customers, and service providers
  • Demonstrated ability to self-direct, organize, prioritize, and problem-solve effectively
  • Demonstrated experience with standard software applications, including MS Office and Windows
  • Demonstrated knowledge of current PC, laptop and printer trends and technology; familiarity with troubleshooting and support of hardware and devices
  • Ability to manipulate, analyze and interpret data, guidelines and factual information to adapt or modify processes in response to changing circumstances
  • Excellent customer service skills with the ability to work effectively with all levels of Firm personnel
  • Knowledge of current trends in the specific field
  • Ability to travel 25% to 35% in both U.S. and non-U.S. locations, at times in remote or difficult areas

Preferred Skills

  • Training experience preferred

Required Qualifications

  • Bachelor’s degree in IT or related field required

Preferred Qualifications

  • Professional certifications preferred
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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.