Simpson Thacher & Bartlett LLP
Requisition Number: Receptionist-11-2018-001
Job Title: Receptionist
City: New York
State: NY
Shift: Monday-Friday; 4:00 pm - 8:00 pm
Hours: 20

Simpson Thacher & Bartlett LLP is a leading global law firm with offices in New York, Beijing, Hong Kong, Houston, London, Los Angeles, Palo Alto, São Paulo, Seoul, Tokyo and Washington, D.C. Established in 1884, the Firm currently has more than 850 lawyers. On a world-wide basis, the Firm provides coordinated legal advice on the largest and most complex corporate transactions and litigation matters in industries which include financial services, insurance, power and natural resources, consumer products, services, technology, telecommunications, media, pharmaceuticals and healthcare industries. Cross-border finance, banking and bank regulation, mergers and acquisitions, securities issuance and regulation, project and asset based finance, real estate, asset management, joint ventures, taxation, litigation and dispute resolution are important aspects of the Firm’s practice.


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Description/Job Summary

The Receptionist Level I is responsible for answering incoming telephone calls, processing requests for taxi reservations, phone assistance and document transmissions, and greeting a moderate volume of visitors.


  • Answer up to 50 incoming telephone lines in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests
  • Assist with placing international calls, conference calls, and paging
  • Greet people entering establishment, determine nature and purpose of visit and direct to specific destination, ensuring all visitors receive a professional and courteous welcome
  • Identify Partners and Directors by name and facial recognition in order to provide them with immediate responses and updates
  • Update arrivals and departures of attorneys and management personnel in Leave Phone Message system and visitors in the Escort Register
  • Monitor incoming fax queues and route to correct recipients
  • Transmit PDF scans and faxes
  • Troubleshoot and test fax transmissions for various locations
  • Process car service requests for visitors and staff; issue confirmation emails to requestor
  • Monitor taxi progress as reported on the computer system to ensure prompt arrival at correct location; communicate changes accordingly; occasionally go to building's front entrance to verify taxi arrival
  • Follow daily assignment schedule to ensure reception coverage on multiple floors and various locations
  • Perform other duties as assigned

Required Skills

  • Ability to communicate in a clear and professional manner
  • 2 to 4 years of relevant experience required
  • Strong telephone etiquette and customer service abilities
  • Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing
  • Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments
  • Demonstrate enthusiasm and attentiveness
  • Basic math skills: add, subtract, multiply, and divide

Preferred Skills

  • Basic knowledge of MS Outlook and Word required; basic knowledge of Excel and PowerPoint preferred
  • Ability to type 30 wpm; 50 wpm preferred

Required Qualifications

  • High School Diploma or equivalent required;

Preferred Qualifications

  • Associate’s Degree in Business or Communications preferred
  • Professional certification in customer service or administration preferred
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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, protected veteran’s status or any other legally protected status. “Gender” includes actual or perceived sex, a person’s gender identity, self-image, appearance, behavior or expression, whether or not that gender identity, self-image, appearance, behavior or expression is different from that traditionally associated with the legal sex assigned to that person at birth. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.